Frequently Asked Questions



Have an inquiry that isn't answered here? Feel free to call or email us.

  1. How do I get started?

    First, decide how many items you need.
    Next, figure out your estimated budget.
    Then think about what you want printed on the items.
    After that, just give us a call! One of our sales representatives will guide you through the rest!

  2. How long will it take?

    Average turnaround time is 7-10 business days from final artwork approval. A better question, however, is, "When do you need your items?" Chances are, we can work around the demands of YOUR schedule.

  3. What if I need my shirts in less than 7 days?

    Our rush fees are as follows:
    4-6 day service: 25 percent of total order.
    2 day service: 50 percent of total order.
    1 day service: 100 percent of total order.

  4. What is your minimum order?

    Our minimum screen print order is only 6 pieces! In fact, for a little extra, we can print as few as ONE piece! For more details, please call and ask to speak to a sales representative.

  5. How much will it cost per shirt?

    Prices vary based on quantity and the number of ink colors we are printing. Generally, the more shirts or other items you order with the same printing, the less they will cost each. When printing colors, each color (including white on colored items) requires its own screen, and each screen used increases your cost.

  6. Do you charge screen setup or reset fees?

    We do charge a one-time fee per color for the creation of screens. Currently, that charge is 35.00 per screen. For repeat jobs, a reset fee of 20.00 per screen is charged instead. Customers with large accounts may pay a reduced rate for screen and reset fees. Ask your customer service representative to see if you qualify!

  7. Why does Ellison charge resets fees?

    We keep your artwork on film for reorders, but must still create new screens to ensure the best print possible.

  8. When do I pay?

    For new customers, we require payment at the time of order. Return customers may pay at pickup.

  9. What kind of artwork do I need?

    While vector .pdf files are our preferred format, we can accept any form your art may be in. Just remember that the closer you can supply us artwork to the final printed project, the less art time our design team will need to spend fine tuning, and that will save you money. If art and design time is required, you will be charged at a flat rate. Please contact us for further details!

  10. Can I see a printed sample before you print the entire run?

    For simple jobs, we offer a digital proof in .pdf form, or a laser-jet printout. For large runs or complex art, you can request a press-check proof on an actual garment. The fee for proofs of this nature is 5.00 per color. Talk to your customer service representative to schedule a press check proof.

  11. How do I reorder?

    Just give us a call! We'll keep all your printing information on file.